Terms & conditions

These terms apply to orders placed through the Kernow Roast Co. shop. A rental, lease, installation or service arrangement may also have separately agreed written terms. Please read the information relevant to your order before purchasing.

Contacting Kernow

Contact hello@kernowroast.co.uk, call 01752 686 866, or write to 34E Compass Business Park, Pipers Close, Launceston, PL15 7EB. For an existing order, please include its number.

Products and configurations

Check the product description, pack quantity, machine configuration, available options and compatibility before ordering. Photographs illustrate the product; the selected model and written specification determine the order. Ask us if a feature, water connection, power requirement or consumable compatibility is important to your intended use.

Prices, VAT and payment

Prices are in pounds sterling. VAT treatment is shown with the price or in the checkout breakdown. Leasing calculations use machine values excluding VAT. Delivery and any additional agreed services are identified before you commit to the order. Use a payment method offered at checkout; any separate business credit arrangement follows the terms agreed for that account.

Order confirmation

Check your basket, configuration and delivery details before placing an order. We accept a shop order when we confirm that it is being processed or dispatched, or otherwise expressly accept it in writing. If an item cannot be supplied, or a pricing error needs correction, we will contact you to agree the next step and refund an unavailable order where appropriate. An enquiry or an estimated finance calculation does not itself confirm an order.

Delivery and installation

Available delivery options and charges are shown at checkout or in the written quote. Delivery times for machines, installation and training are confirmed for the arrangement you select. Please provide an accurate address and tell us about access restrictions before arranging a machine delivery. See our Delivery information page for more details.

Renting and leasing

Machine rental and leasing require a separate quote and agreement. Eligibility, approval, payment timing, fees and contractual obligations are confirmed in that process. The calculator is an estimate for the machine only, not a finance approval or application. Weekly and daily equivalents are comparisons; scheduled payments are monthly. Any potential tax relief depends on your circumstances. Obtain suitable financial advice before relying on a tax example.

Cancellations, returns and faulty goods

Our Returns & refunds page explains the procedure. Statutory consumer rights are not limited by these terms. Business change-of-mind cancellations and returns require agreement under the applicable order or contract. If goods arrive damaged, appear faulty or do not match the description, contact us with the order number and relevant details so we can arrange the appropriate remedy.

Support and warranty

Warranty coverage, maintenance, training and service cover are those stated for the relevant product or confirmed in the quote. Follow the manufacturer’s installation, cleaning and operating instructions. Consumer rights for faulty or misdescribed goods apply independently of a manufacturer’s warranty.

Responsibility and disputes

Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. Any additional business contract terms must be agreed in writing. These terms use the law of England and Wales, while consumers retain any mandatory protections and rights to bring proceedings that apply where they live. Contact us first so we can try to resolve a concern.

Which version applies

The terms supplied with your accepted order apply to that order. Later updates to this website do not retrospectively change an existing agreement.