Delivery information

Enter your delivery address at checkout to see the methods and charges available for your order. For a machine or a quoted arrangement, we will confirm the delivery requirements with you.

Coffee, ingredients and supplies

Check the pack size and delivery address before ordering. Available services and their cost are shown before payment. If no delivery option is available for your address, please contact us before placing the order.

Machines and larger equipment

Machine delivery, installation, water connections, training and removal of existing equipment are included only where stated in your written arrangement. Please tell us about stairs, restricted access, site opening times and any other delivery constraint when requesting a quote.

Timing and changes

Any agreed delivery date or estimate is provided with the order or quote. Unless another period is agreed, consumer goods must normally be delivered within 30 days. If there is a delay or a change to an agreed arrangement, contact us so the next step can be resolved.

Checking a delivery

Please inspect the delivery when practical and report missing, incorrect or damaged items with your order number. Photographs and packaging details can help us investigate. Reporting instructions do not remove any statutory consumer remedy.

Questions about your order

Email hello@kernowroast.co.uk or call 01752 686 866, Monday to Friday, 9am–5pm. Include your order number so we can find the relevant details.